Customer Service Policy

Our customer service team is available to assist with order questions, product guidance, shipping concerns, return requests, warranty inquiries and general product support. All support requests must be submitted through our Contact page.

We aim to reply to valid inquiries in a reasonable timeframe. Response times may be longer during high-volume promotional periods.

When contacting support, please include your order number and relevant details so our team can assist you efficiently. Photos of damaged goods, defective parts or packaging are helpful for claim reviews.

Our support team can provide product use tips, accessory matching guidance and troubleshooting advice. We cannot provide professional installation services or on-site repair.

All pricing shown on the website is in US Dollars. The final checkout price includes the product cost, with no separate shipping or duty charges added.

We will communicate clearly about return eligibility, inspection steps and refund timelines when processing return cases. Decisions on returns, refunds and replacements follow our Refund Policy and Warranty terms.

We treat all customers fairly. We reserve the right to refuse service, cancel orders or close support conversations in cases of abusive, harassing or fraudulent communications.